These Refund Terms apply to purchases from PALMONE SHOES PTY. LTD. (ACN 005 663 141, ABN 19 501 779 072), trading as Palmone Shoes (“we”, “us”, “our”). They sit alongside your rights under the Australian Consumer Law (ACL), which cannot be excluded.
1. Australian Consumer Law
If goods have a major failure, you may choose a refund or replacement. If a failure is not major, we may repair, replace, or refund as required by the ACL. You may also be entitled to compensation for reasonably foreseeable loss. These statutory rights apply regardless of any change-of-mind policy below.
2. Change of mind
- We offer change-of-mind returns within 14 days of delivery for unworn, unused shoes in original condition with original packaging and any tags intact.
- Shoes that show wear, outdoor use, damage, odour, or alteration are not eligible for change-of-mind returns.
- Sale, clearance, or personalised items (if offered) may be excluded from change-of-mind returns unless required by the ACL.
- Unless we delivered the wrong item or the goods are faulty, return shipping for change-of-mind is at your cost.
3. Faulty, damaged, or incorrect items
- Contact us as soon as practicable if goods arrive damaged, faulty, or not as described, or if you received the wrong size/style due to our error.
- We may ask for photos and your order/PayPal reference to assess the claim.
- Where the ACL or these Terms entitle you to a remedy, we will arrange repair, replacement, or refund as appropriate, and we will cover reasonable return postage for valid faulty/incorrect claims.
4. How to request a return or refund
- Email management@palmoneshoes.com with your name, order/PayPal reference, product name/size, and reason for return.
- Wait for our written approval and return instructions before sending goods back.
- Return the goods to the address we provide (usually 35 Gale St, Brunswick East VIC 3057) using a trackable method.
Unauthorised returns may be refused or returned to you at your expense.
5. Refunds
- Approved refunds are issued to the original payment method via PayPal.
- We aim to process approved refunds within 7 business days of receiving and inspecting the returned goods (or sooner where inspection is not required).
- Bank or PayPal posting times may add a few days before funds appear in your account.
- Original shipping charges are only refunded where required by the ACL or where we are at fault (wrong item, major failure, etc.).
6. Exchanges
Subject to stock, we may offer an exchange for a different size or style. If the replacement costs more, you pay the difference; if less, we refund the difference.
7. Contact
Refunds and returns:
management@palmoneshoes.com ·
0485 018 066
PALMONE SHOES PTY. LTD., 35 Gale St, Brunswick East VIC 3057
See also our Terms & Conditions and Privacy Policy.