This Privacy Policy explains how PALMONE SHOES PTY. LTD. (ACN 005 663 141, ABN 19 501 779 072), trading as Palmone Shoes (“we”, “us”, “our”), collects, uses, and discloses personal information in connection with this website and our sales. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where applicable.
1. Who we are
PALMONE SHOES PTY. LTD.
35 Gale St, Brunswick East VIC 3057, Australia
Email: management@palmoneshoes.com
Phone: 0485 018 066
2. Information we collect
Depending on how you use our site, we may collect:
- Identity and contact details — name, email address, phone number, billing and delivery address.
- Order details — products purchased, sizes, amounts paid, and order/PayPal references.
- Payment information — processed by PayPal. We do not store full card numbers, CVV, or complete payment credentials on our servers. Hosted Fields keep card data with PayPal.
- Technical data — IP address, browser type, device information, and pages visited (for example via server logs or session cookies needed to run the cart and checkout).
- Correspondence — messages you send us about orders, returns, or enquiries.
3. How we collect information
- Directly from you when you browse, add items to a cart, check out, or contact us.
- From payment providers (PayPal) when you complete a transaction.
- Automatically through cookies and similar technologies required for site functionality (session cart, security).
4. Why we use personal information
- To process and fulfil orders, take payment, and arrange delivery.
- To communicate about orders, returns, refunds, and customer support.
- To operate, secure, and improve the website (including fraud prevention).
- To meet legal, accounting, and tax obligations.
- With your consent or as otherwise permitted by law, for limited marketing (you may opt out at any time).
5. Cookies and sessions
We use a session cookie to keep your shopping cart and checkout state. This is necessary for the site to function. You can block cookies in your browser, but cart and checkout may not work correctly.
6. Disclosure to others
We may share personal information with:
- PayPal — to process payments and prevent fraud.
- Shipping and logistics providers — to deliver your order.
- IT and hosting providers — who host or support this website under confidentiality obligations.
- Professional advisers and regulators — where required or appropriate (for example accountants, or to comply with law).
We do not sell your personal information.
7. Overseas disclosure
Payment processing via PayPal may involve overseas storage or processing of payment-related data in accordance with PayPal’s terms and privacy policy. Our website hosting may also involve servers or subprocessors outside Australia. Where we disclose information overseas, we take reasonable steps appropriate to the circumstances.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure.
9. Retention
We keep personal information only as long as needed for the purposes above, including legal and record-keeping requirements, then delete or de-identify it where practicable.
10. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting management@palmoneshoes.com. We may need to verify your identity. If we refuse a request where permitted by law, we will explain why where required.
11. Complaints
If you have a privacy concern, contact us first at management@palmoneshoes.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
12. Changes
We may update this Privacy Policy from time to time. The current version will be published on this page with the updated date above.